ORDER INFORMATION

Note: When making an online purchase, the total price shown in the shopping cart is for merchandise only. Other possible additional charges such as setup, artwork, shipping, state required taxes (Georgia & Wisconsin), and/or rush charges will be communicated prior to processing your order. Minimum Orders The minimum order excluding shipping or tax is $500.00. For orders less than $500.00, Innovative Specialty Gifts, LTD. will add a $50.00 processing fee. Absolute minimum order is $250.00.

Placing Your Order

You can either order directly online (at the individual product page) or by calling us at 678-653-0244.

Minimum Quantity

The minimum quantity for each item is listed on the website in each individual product description. In some cases, we are able to do less than the quantity listed for a $75 less than minimum quantity fee. Usually 1/2 of the lowest quantity is the ABSOLUTE minimum.

Order Acknowledgements

We will e-mail (or fax if you prefer) an Acknowledgement of each order prior to beginning production. Please check this acknowledgement to verify correct product, quantity, color, sizes, imprint, shipping instructions and your "must have date" are included. You must approve the acknowledgement authorizing us to proceed before any artwork or production will begin. Please approve your Order Acknowledgement within 24 hours so your ship date will not be effected.  Late approvals may require expedited shipping and/or rush charges.

Changes After Acknowledgement Is Approved

Due to the customization process it may not be possible to make changes after an acknowledgement has been approved. If changes are possible you will be responsible for any costs incurred up to that point. This may include set-up charges, art fees and product re-stocking fees.

Production Time

Production times vary by item and are stated in each individual product description. Standard production time is usually 7-15 business days after artwork approval. 


Payment Information 

Due to the permanent nature of producing custom products, all first-time orders require pre-payment You can pay by credit card (Visa/Card/Discover), company check, money order or any other standard, legally-recognized form of payment. Customers wishing to be put on Account status must fill out a credit application. Large Organizations and Government Purchasers may use corporate purchasing cards. If you choose to pre-pay by company check we cannot process your order until your check clears our bank.  Subsequent orders will require a deposit with net 15 terms.

Rush Orders

Many items are available with rush production and some can be produced in as little as 24-48 hours from art approval.  You can also contact your sales consultant for additional items that may be available.

Setup Charge

Unless otherwise specified, each job requires that we prepare art, create film and a screen or print pad for each color and location of the imprint, plus the adjustment of various machine settings. A setup is the same whether the order is for 20 pieces or 20,000 pieces. The fee is applied per additional color and per additional imprint location. For exact reorders, a setup charge may or may not apply depending on the product. Please contact your sales consultant for information.

Running Charge
 
Unless otherwise specified, item pricing includes the cost of a single-color imprint in one location. If your order is for more than one color, more than one imprint location or requires a non-standard imprint method; a running charge is applied per additional color, per additional imprint location, per piece. Please contact your sales consultant for more information.

Reorders
 
If you would like to place an exact reorder, just send us an e-mail. Please be sure to include the following information:
*Previous order #
*New deadline date
*Any changes to quantity
*Any changes to shipping address

As always, we will email you an acknowledgement to approve before any production will begin. If you have any questions or need additional help, please call 678-653-0244 or e-mail Falisha[(at)]XposeYourBrand.com.

Over/Under runs

To ensure you receive quality products, we have a 10% over/under run policy. For example, if you order 100 items we will start printing 110; if they all print well, we will ship and bill you for 110. Quality control will remove any misprinted or defective product and you will only be billed for the quality items that you receive.

Artwork Specifications

See our Artwork Guidelines for information on preparing and supplying artwork for your order. Artwork Charges We have a staff of professional artists who will work on each of your orders. As a courtesy we offer a free ½ hour of artwork time for each order you place. Artwork requiring more than a ½ hour is billed at $60.00 per hour. We will let you know of any artwork costs you will incur once our artists have reviewed your file. Artwork Submission You may e-mail artwork files to your sales consultant or to Artwork[(at)]xposeyourbrand.com. When sending artwork, please make sure to reference your company or organization name and contact information.

Artwork Proofs

After we receive your approved acknowledgement, we will e-mail you an artwork proof. We will proceed with the production of your order once we receive your approval of the artwork. If you are placing an exact reorder you will not receive an artwork proof.

Imprint Colors

Standard imprint colors will vary with each individual product/imprint method. Please contact your sales consultant for a list of our standard imprint colors for the items you are ordering. If you need a specific color we can match it for an additional charge.

Shipping to Multiple Locations

When an entire order is produced at once and shipped to multiple locations, a Split Shipment charge per location (after the 1st) will be charged in addition to the actual freight costs.

Samples

You may order samples of most products featured on our website.  First you will need to choose the product or products you would like to get samples of from our online catalog. Then you will need to call us at 678-768-0396 so we can get your samples out to you.  Remember you will first need to register online before we can send out any sample request. Random samples are billed at the first column price plus the shipping charge.  If the sample request results in an order, the cost of the sample will be credited.  Spec samples with your logo are also available for most products.  Contact us for pricing.

Cancellations or Changes to Existing Orders

Once you have returned a signed order acknowledgement, we cannot guarantee that we will be able to make changes to or cancel your order without incurring charges.  This will depend on the extent of the work the producing factory has performed on your order.  We will advise you in writing of any and all costs incurred prior to making changes or cancellations with the factory.  You will be responsible for payment of those charges without dispute.  Should you cancel your order with Innovative Specialty Gifts LTD, prior to commencement of production by the factory, you will be charged a processing fee of $100.00 for the work we have done to place your order into production plus proof charges if applicable.  When an order cancellation is not possible we will credit your company account.  You may order from that credit until your balance reaches zero.

Forms of Payment

Customers interested in receiving credit terms may complete a credit application.  It will take up to 72 hours from the receipt of your completed and signed credit application for a credit line to be established.  Our payment terms are Net 15 days from the date of invoice.

For customer without credit terms payment for merchandise is required at the time the order is placed.  Any applicable shipping charges, sales tax and overruns will be added to your final invoice after the order has shipped.

We accept checks, MasterCard, Visa, and Discover.

If you choose to pay by credit card your card will be charged as follows:

*At time of order card will be charged for  all except shipping, tax, & overruns
*When your order ships, your card will be charged or credited any applicable shipping tax, and over/under runs.

You will receive your final invoice in the mail approximately one week after your order has shipped.

  

Artwork Guidelines

When you submit artwork to be imprinted on a promotional product we would like a file saved as vector or line art (Illustrator 10, Photoshop). We prefer an .EPS or .AI file with all colors identified by PMS numbers. Please convert your image to outlines (create outlines) so that fonts will not have to be included with the art file.

 Artwork can be sent by email, fax, or sent via carrier. Please send a hard-copy of your artwork for comparison and include your name, address, phone number, purchase order number, and any special instructions.

For full color printing jobs only (4-color process or digital printing) we can also accept TIF or EPS  files that are at least 600 dpi (dots per inch) at the size you want them to print.

If you don't have artwork, it's not a problem. Outline what you are looking for or send us an e-mail describing what you're seeking. We're happy to help you out.  If you do not have a logo we can also help you create one for your company or event.

Art requiring more than a 1/2 hour is billed @ $50/hour. We will let you know of art costs (if any) you will incur once our design team has reviewed your file.  Artwork should be sent to Artwork[(at)]xposeyourbrand(dotcom).